They are looking to hang on to subscribers at all costs. So get in there! Don't be doing chat. That's a robot for the first few minutes. Get on the phone, tell them you have limited cash but you'd LOVE to keep your Sky subscription. Ask them what they can do for you so THEY can make money. If you don't get a killer on the other end of the line who will deal at all costs, hang up, ring back again and repeat until you get the right result. I mean, what else is there to do right now? I do this sort of shit for fun.